![]() ![]() Though there are some phone based services that allow for conferencing, it’s not the same as a professional wireless headset that not only offers the conference feature, but advantageous mobility as well, which isn’t a phone service feature. How does a Customer Service Representative via their wired headset, collaborate with other headset users on a live call? The short answer is they can’t. One limitation is there’s no incoming call notification. There’s no way for them to know because they’re using a wired headset that has many limitations. If the Customer Service Representative is away from the desk and a live call comes in, will he/she know that they have an incoming call? Nope. ![]() A fundamental disadvantage of a wired office headset when compared to a wireless headset for office phone. ![]() How does a Customer Service Representative take a call when away from the desk if using a wired office headset? They can’t because their headset is wired which doesn’t allow for remote call answering. ![]() They’re required to place the caller on hold (which most people don’t like), while they find the person to converse with, then walk back to the desk and resume the call. How does a Customer Service Representative confer with a Supervisor or co-worker while on a live call without the need to place the client on hold so they can get up and This means that anytime they need to step away from the desk, they aren’t available to take calls.Ĭonferring, convenience & customer service With a wired office headset, how does a Customer Service Representative get up from their desk to grab a quick cup of coffee without logging out? Generally speaking, they don’t. Here are a few areas where a wired headset has limitations for a CSR In either case, they do a lot of talking to customers throughout the day using a headset. This can be a desk phone, or it might be a computer based Softphone. Though wired headsets, in particular, those worn over the head, are perhaps the most common headsets used by Customer Service Reps, there is a strong argument for a wireless headset for call center.Ī Customer Service Representative typically spends the entire day on the phone. Convertible - can be worn over the ear, then converted to over the head Over the head - either single (mono) or double ear (duo) speakers - Over the ear - worn over the ear vs. Wireless business headset that doesn’t have a cord They also come in three general wearing styles Office headsets come in two broad categories Though there are many different types of professional business headsets, this blog will attempt to provide you with thoughts on why choosing a wireless headset is your best all around choice. It is also possible to monitor and manage it with Cisco Webex tools, and the headset is UC but not MS Teams compliant.īut the cost is remarkably high, and those buying numerous devices for wider deployment are likely to blow the budget out of the water.If you, or someone in your office works in a Call Center as a Customer Service Rep, having a reliable, great sounding headset is a critically important business tool. The 980 is a high-quality option, sounds fantastic, and the noise canceling is especially strong in this design. They don’t come with a docking station, and disappointingly one isn’t listed as an available accessory. They come with the cables needed to recharge them using a PC and connect to a 3.5mm jack on any HiFi, along with Bluetooth technology to connect a mobile device or computer. These are some of the most expensive business headphones they feel and sound appropriately sumptuous. The Bang & Olufsen Cisco 980 underlines that assertion in red sharpie. When any audio product has the B&O logo, the implications are that the product won’t be a cheap and cheerful solution. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |